Return and Refund Policy
Thank you for shopping at Furniture Solutions. Your satisfaction is our priority, and if you are not completely satisfied with your purchase, please review our return and refund policy below.
Definitions
- Company: Refers to Furniture Solutions, located at Imara Daima, off Mombasa Road, Nairobi, Kenya.
- Goods: Items offered for sale on our website.
- Orders: A request by you to purchase goods from us.
- Service: Refers to our website at furnituresolutions.co.ke.
- You: Refers to the individual or entity accessing or using our service.
Cancellation Rights
You have the right to cancel your order within 14 days without providing a reason. This period starts from the day you or a designated third party (other than the carrier) receives the goods.
To exercise your cancellation rights, please contact us via:
Phone: 0757315539
Upon cancellation, we will reimburse you within 14 days of receiving the returned goods. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.
Conditions for Returns
To qualify for a return, please ensure:
- The goods were purchased within the last 14 days.
- The goods are returned in their original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Goods made to your specifications or clearly personalized.
- Goods that, by nature, cannot be returned, deteriorate quickly, or have expired.
- Goods that are unsealed after delivery for health or hygiene reasons.
- Goods that, after delivery, are inseparably mixed with other items.
We reserve the right to decline returns that do not meet these conditions.
Restocking Fees
A restocking fee of 15% may apply to returns of non-defective items that are returned in used condition or without original packaging. This fee will be deducted from your refund amount.
Refunds
Only regular-priced goods may be refunded. Unfortunately, sale items cannot be refunded unless applicable law states otherwise.
Returning Goods
You are responsible for the shipping costs and risks associated with returning goods to:
Address: Imara Daima, off Mombasa Road, Nairobi, Kenya.
We recommend using an insured and trackable shipping method, as we cannot be held responsible for goods damaged or lost during return shipping. Refunds will not be processed until we receive the goods.
Damage of Goods in Transit
If you choose to use a courier service for your order, please inspect the goods upon receipt. If any items are damaged during transit, you must file a claim directly with the courier service. Furniture Solutions is not responsible for any damage incurred during transit.
Gifts
If the goods were marked as a gift, you will receive a gift credit for the value of the return. If the gift giver had the order shipped to themselves to give to you, we will send the refund to the gift giver.
Shipping Policy
Thank you for choosing Furniture Solutions. We are committed to delivering your order promptly and securely. Please review our shipping policy for more details on delivery times, costs, and our delivery process.
Shipping Regions
We currently ship within Nairobi County and countrywide across Kenya. If you are located outside of these areas, please contact us at furnituresolutionkenya@gmail.com or 0757315539 to discuss possible delivery options.
Ship From Location
All orders are shipped from our main location at:
Furniture Solutions
Imara Daima, off Mombasa Road, Nairobi, Kenya.
Shipping Rates and Fees
Shipping rates vary based on location, order size, and delivery urgency:
- Standard Delivery (within Nairobi): Rates are calculated based on your location and displayed at checkout.
- Standard Countrywide Delivery: Rates will vary depending on the destination and are displayed at checkout.
- Express Delivery: Available within Nairobi for an additional charge. Select this option at checkout for faster delivery.
Delivery Timeframes
- Enjoy 48-hour delivery countrywide and same-day delivery around Nairobi.
- We accept M-Pesa or payment on delivery.
- All products come with a warranty. Terms and conditions apply.
Please note: Orders placed after 6:00 PM will be processed the next business day.
Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can monitor the status of your delivery or contact us for assistance if you have any questions.
Delays and Availability
Occasionally, certain products may experience a delay due to high demand or supply chain disruptions. In the event of a delay, we will notify you immediately with an updated delivery timeline.
Delivery Address
Please provide accurate and complete delivery information, including any specific instructions. Furniture Solutions is not responsible for delays or lost shipments due to incorrect address details.
Contact Us
If you have any questions regarding our return and refund policy or shipping, please contact us at:
Phone: 0757315539
Email: furnituresolutionkenya@gmail.com
Address: Imara Daima, off Mombasa Road, Nairobi, Kenya